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Speech self-service systems reduce your operating costs and agent handle times without sacrificing the care you show to your callers. Our industry-leading solutions and technologies deliver natural, intuitive speech-based interactions that customers love.

E Square team delivers strategic guidance and actionable roadmaps to help companies to enable speech Interactive Voice response (IVR) systems including text-to-speech (TTS). TTS is a technology that allows you to create a real-time link between text-based content in your database and a customer awaiting an immediate reply and can read any text out loud without knowing the vocabulary, the names, the numbers or codes contained in the text.

E Square provides a full range of services to help you plan, design, develop, deploy and optimize speech-enabled customer service that would:

  • Reduce your cost through cutting the cost of voice driven applications by reducing or eliminating the need for prerecorded prompts
  • Drive revenue as customers are able to buy products and services over the phone more easily while customer service agents can be redeployed as sales representatives, take advantage of up-sell and cross sell opportunities
  • Improve customer satisfaction by providing personalization to your phone system and by eliminating frustrating lengthy menus.
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