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In call centers, as in business, your performance needs to be measured. Call recording is necessary for quality coaching, regulatory compliance, dispute resolution, and coaching. Whether you need to capture every call in your call center for regulatory compliance, or record a random sampling of calls for quality management, E square delivers on all your call recording needs. Locating and replaying calls can never be much easier. E square provides comprehensive call recording technology that can easily be adjusted to suit the unique operational requirements of any call center. Our solutions support any telephony environment including traditional TDM and VoIP. This will enable a smooth and a non-stop technology migrations, as your call center grows and evolves. Our solutions contains features that ensures data security and calls archiving that allows you to store and retrieve your calls as long as you want and whenever you need.

Our call center voice recording solutions easily adapt to the unique needs of your call center. It offers:.

  • 1. Flexible call recording and call archiving rules including the ability to record calls at any
  • location whether at head offices or in branches offices

  • 2. A hybrid telephony environment support (VoIP, TDM)
  • 3. Scalable architecture for adapting to future call recording capacity needs
  • 4. Access to call recordings from any location
  • 5. Strong data security through end-to-end media encryption, strong authentication and server hardening
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